How can I make a return?
How can I make a return
there are two different ways to make a return:
- Fill in the web returns form
Find our web form (here) to tell us which items you are returning, giving your email or telephne and the order number. Follow the steps.
- Find your nearest store
Go to one of our BIMANI stores. You can find the addresses here.
- Return the items in store
They do not need to be packaged. They only need to have their original labelling and be in perfect condition.
Home pick up
- Fill out the web form for returns and exchanges
Find our web form (here) to indicate the products you are going to return, giving your email or telephone number and the order number. Follow the steps indicated.
- Prepare your package
Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).
Pack the items you want to return in a box in good condition and which is securely sealed. We recommend using the BIMANI box in which you received our garments. Don't forget to include the return delivery note.
- Hand over the items to the carrier
The carrier will come to pick up the package at the indicated address. Since we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day. You do not need to print a transport label.