What is the maximum return period?

You have 15 calendar days from the date you received your package to make any returns or exchanges. In the case of in-store pickup, the 15-day period will begin counting from the day the order arrives at the store.

What are the requirements for exchanges and returns?

Do not exceed the maximum period of 15 calendar days from the date of receipt.

The garment must have its original tag and must be in perfect condition.

Shoes must be returned with the box and its contents in perfect condition. In the event that the shoe box is used as a shipping box, suffering damage for this reason, the cost of the box, €3, will be deducted from the refund amount. Bikinis and swimsuits must be returned in perfect condition, with the original protective sticker, tag and bag.

Returns of custom-made or altered garments are not accepted.

Returns from different orders cannot be combined in a single package.

All returns made from national territory (with the exception of the Canary Islands, Ceuta and Melilla) must be collected by our transport agency or delivered to one of our stores. The cost of shipping for returns managed directly by the customer will be borne by them. In the case of the Canary Islands, Ceuta and Melilla, if the courier delivering the package requests any payment, this will be deducted from the order refund amount.

What is the cost of an exchange or return?

In-store returns are FREE.

The first home pick-up exchange is FREE (mainland). The cost of the first exchange for the Balearic Islands is 10 euros. If you select the exchange and return of several items from the same order, the exchange will not be free*

Returns with home collection, as well as second and subsequent exchanges, have a cost of €4.95 per package (mainland national territory).

The cost for returns from the Balearic Islands is 14.50 euros per package.

For changes or returns from the Canary Islands, Ceuta, Melilla or international countries, write to consultas@bimani.com

*In case of international return (United Kingdom, Canary Islands, Ceuta, Melilla, Switzerland, Andorra, etc.) that involves a cost at the time of delivery, BIMANI will not be responsible for the payment of the same.

What is the cost of a return?

In-store returns are FREE.

Returns with home collection cost
4.50 euros per package, with a maximum of 4 items, and items from different orders cannot be combined
into a single return. An additional 1 euro will be charged
for each extra item included in the package (peninsular national territory).

The cost for returns from the Balearic Islands is
14.50 euros per package, with a maximum of 4 items. An additional 1 euro will be charged
for each extra item included in the package.

For returns from the Canary Islands, Ceuta, Melilla, or
international countries, please write to consultas@bimani.com



*In the case of international returns (United Kingdom, Canary Islands, Ceuta, Melilla,
Switzerland, Andorra, etc.) that incur a delivery cost, BIMANI
is not responsible for payment of said cost.

How can I make a return

there are two different ways to make a return:

In store

1. Fill in the web returns form

Find our web form (here) to tell us which items you are returning, giving your email or telephne and the order number. Follow the steps.

2. Find your nearest store

Go to one of our BIMANI stores. You can find the addresses here.

3. Return the items in store

They do not need to be packaged. They only need to have their original labelling and be in perfect condition. 

Home pick up

1. Fill out the web form for returns and exchanges

Find our web form (here) to indicate the products you are going to return, giving your email or telephone number and the order number. Follow the steps indicated.

2. Prepare your package

Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).

Pack the items you want to return in a box in good condition and which is securely sealed. We recommend using the BIMANI box in which you received our garments. Don't forget to include the return delivery note.

3. Hand over the items to the carrier

The carrier will come to pick up the package at the indicated address. Since we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day. You do not need to print a transport label.

How can I exchange an item?

You have two options to make an exchange:

In Store return

If you want to make an exchange in store, follow the steps to make a return of your online order in store, and buy what you are interested in one of our stores. In store you will only pay the difference in price between what you are returning and what you are exchanging.  Hereare the addresses. 

Home collection

Find our web form (here) to indicate the products you are going to return, giving your e-mail or telephone number and the order number. Follow the steps.

2. Select the new item you want

You will be able to choose between changing the size of the same product, or selecting any other product in the store (as long as it is available on the website). We remind you that we only accept exchanges for the same or a higher amount.

3. Confirm your details

Please confirm the collection address.

4. Payment methods

In the event that the product to be exchanged is of a higher amount, you must select the payment method.

5. Prepare your package

Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).

Pack the items you want to return in a box in good condition and tightly closed. We recommend using the BIMANI box in which you received our garments. Don't forget to include the return delivery note.

6. Deliver the garments to the carrier and receive the requested garment.

The courier will come to pick up the package at the indicated address. At the same time, the courier will deliver the new garments to you. You do not need to print any transport label.

As we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day.

 

 

How is a change charged? When and how will I receive the amount of the changed garments?

You will only have to pay the difference in price that exists with respect to the garment you want to change.

When and how will I receive the amount of my refund?

You will receive the amount through the same form of payment used in your purchase in a maximum estimated time of 15 days from the confirmation of the acceptance of the return, depending on your bank.

Once an exchange has been made, can I return the new item?

Yes, within 15 days from the date of receipt of the new item.

What items are not eligible for exchange or return?

Items made to order or with alterations are not eligible for exchange or return.
Accessories purchased in-store, such as scarves, bows, creams, perfumes, handbags, jewelry, sunglasses, toiletry bags, flowers, or belts, are not eligible for return.
Garments customized with patches have special exchange and return conditions. Any personalized garments will not be eligible for exchange or return.

Archived garments are those belonging to seasons prior to Spring/Summer 2026 (SS26).

These garments have special sales conditions and, for this reason, are not eligible for exchange or return.

For this reason, and to ensure you are well-informed before making your purchase, we recommend checking that the garment you wish to acquire belongs to the current season and always reviewing the return conditions applicable to your order.

Important: Archived garments are identified as such on our website, and once purchased, it will not be possible to request a return or exchange.

If you have any questions about whether a garment is archived or about the conditions applicable to your order, you can contact our Customer Service team through the Help Center or by writing to consultas@bimani.com, and we will be happy to assist you.

Can I return a pre-order item? What is the deadline?

Pre-orders are eligible for returns. The deadline is 15 days from when you receive the order at home or it arrives at the store.

Returns and exchanges El Corte Inglés

Purchases of BIMANI items made at our El Corte Inglés centres can only be returned or exchanged at El Corte Inglés centres and will be subject to the centre's conditions.

Orders placed online or in our physical stores cannot be returned or exchanged at El Corte Inglés stores.

In this case, you need to request the return through our web portal: https://bimani.com/pages/cambios-devoluciones. The return has a cost of €8.90. Once the return is requested, a UPS label will be generated and we will tell you the establishment where you can drop it off.

If you cannot request the return through our website because Reveni does not recognize your region, you will have to send the products you wish to return at your own expense. Inside the box, you will need to add a sheet with your name, order number, and the model, size, and color of the product you are returning. Remember that an additional €1 will be deducted for each product if you send more than 4.

All returns made from national territory (with the exception of the Canary Islands, Ceuta, and Melilla) must be collected by our transport agency or delivered to one of our stores. The cost of shipping for returns managed directly by the customer will be borne by them. In the case of the Canary Islands, Ceuta, and Melilla, if the courier who delivers the package to us requests any payment, this will be deducted from the refund amount of the order.

You will have to send it to our warehouse. Write to us at consultas@bimani.com and we will provide you with the address.

BIMANI is not responsible for any customs or management costs.