Returns & Exchanges

What is the time limit for returns and exchanges?

You have 30 days from the date you received your package to make any exchange or return. In the case of in-store collection, if you do not collect the order within 15 days, the 30-day period will start to run from the 15 days in which the order arrived at the shop.

During the Christmas period the returns and exchange period is extended, purchases made after 23 November can be exchanged or returned until 11 January.

What are the requirements for returns and exchanges?

the 30 day time limit must not be exceeded.

During the Christmas period the returns and exchange period is extended, purchases made after 23 November can be exchanged or returned until 11 January.

The item must have its original labels and be in the same condition. Shoes must be returned in the box and in perfect condition. If the shoebox from a pair of shoes is used as packaging to return the shoes and becomes damaged, the cost of this will be deducted from the refund.

Made to order and altered items cannot be returned or exchanged.

All returns within Spain (except the Canary Islands, Ceuta, and Melilla), must be collected by our transport agency or dropped off at one of our stores. Customers shall be responsible for the cost of shipping for returns if they have arranged the shipping themselves. For the Canary Islands, Ceuta and Melilla, if the shipping company requires any payment when they deliver the parcel to use, this will be discounted from the order.

What does it cost to return or exchange an item?

In-store returns are FREE.

Your first return with home pick-up is FREE (peninsular Spain). The cost of the first exchange for the Balearic Islands is 10 euros.

Returns with home collection, as well as second and subsequent exchanges, have a cost of 4.50 euros per package, with a maximum of 4 items. An additional 1 euro will be charged for each extra item included in the package (national peninsular territory).

The cost for returns from the Balearic Islands is from 14.50 euros per parcel, with a maximum of 4 items. You will be charged 1 euro per additional item.

For returns or exchanges from the Canary Island, Ceuta, Melilla or international countries, write to consultas@bimani.com

How can I make a return

there are two different ways to make a return:

In store

1. Fill in the web returns form

Find our web form (here) to tell us which items you are returning, giving your email or telephne and the order number. Follow the steps.

2. Find your nearest store

Go to one of our BIMANI stores. You can find the addresses here.

3. Return the items in store

They do not need to be packaged. They only need to have their original labelling and be in perfect condition. 

 

Home pick up

1. Fill out the web form for returns and exchanges

Find our web form (here) to indicate the products you are going to return, giving your email or telephone number and the order number. Follow the steps indicated.

2. Prepare your package

Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).

Pack the items you want to return in a box in good condition and which is securely sealed. We recommend using the BIMANI box in which you received our garments. Don't forget to include the return delivery note.

3. Hand over the items to the carrier

The carrier will come to pick up the package at the indicated address. Since we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day. You do not need to print a transport label.

How can I exchange an item?

 

You have two options to make an exchange:

In Store return

If you want to make an exchange in store, follow the steps to make a return of your online order in store, and buy what you are interested in one of our stores. In store you will only pay the difference in price between what you are returning and what you are exchanging.  Hereare the addresses. 

Home collection

 

Fill in the web return and exchanges form

Find our web form (here) to indicate the products you are going to return, giving your e-mail or telephone number and the order number. Follow the steps.

2. Select the new item you want

You will be able to choose between changing the size of the same product, or selecting any other product in the store (as long as it is available on the website). We remind you that we only accept exchanges for the same or a higher amount.

3. Confirm your details

Please confirm the collection address.

4. Payment methods

In the event that the product to be exchanged is of a higher amount, you must select the payment method.

5. Prepare your package

Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).

Pack the items you want to return in a box in good condition and tightly closed. We recommend using the BIMANI box in which you received our garments. Don't forget to include the return delivery note.

6. Deliver the garments to the carrier and receive the requested garment.

The courier will come to pick up the package at the indicated address. At the same time, the courier will deliver the new garments to you. You do not need to print any transport label.

As we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day.

 

 

How do I pay for an exchange? When and how will I receive the amount for the exchanged garments?

You only need to pay the difference in price for the item you wish to exchange.

When and how will I receive the refund for my return?

You will receive the amount by the same payment method used for your purchase within a maximum estimated time of 15 days from the confirmation of the acceptance of the refund, depending on your bank.

Once an item has been exchanged for another, can I return the new item?

Yes, within 30 days of receiving the new item.

Which items cannot be returned or exchanged?

Made to order and altered items cannot be returned or exchanged.

Can I return or exchange a pre-sale item? What is the time limit?

Pre-sale orders can be exchanged or returned. The time limit is 30 days after you receive the order at home or arrives at the shop..