Refund policy
You have 15 days from when you received your package to make any exchange or return. In the case of store pickup, if you do not pick up the order within a period of 15 days, the 15-day period will begin to be counted from the 15 days in which the order arrived at the store.
What are the requirements for exchanges and returns?
Do not exceed the maximum period of 15 days from the date of receipt.
The garment must be with its original labeling and must be in the same conditions. Footwear and handbag products must be returned including the box and cloth bag. In the event that the shoe box is used as a shipping box, suffering damage for this reason, the cost of the box will be deducted from the return amount.
Exchanges and returns of garments made to order or with alterations are not allowed.
All returns made from the national territory (with the exception of the Canary Islands, Ceuta and Melilla) must be collected by our transport agency or delivered to one of our stores. The cost of shipping returns managed directly by the customer will be borne by the customer. In the case of the Canary Islands, Ceuta and Melilla, if the courier who delivers the package requests any payment, this will be deducted from the amount of the order return.
What is the cost of an exchange or return?
Returns in store are FREE.
The first home collection change is FREE (peninsular national territory). The cost of the first change for the Balearic Islands is 10 euros.
Returns with home collection, as well as seconds and subsequent exchanges, have a cost of 4.95 euros per package, with a maximum of 4 items.
The cost for returns from the Balearic Islands is 14.50 euros per package, with a maximum of 4 items.
For changes or returns from the Canary Islands, Ceuta, Melilla or international countries, write to consultas@bimani.com
How do I make a return?
Home pickup
- Fill out the returns and exchanges web form
Access our web form (here) to tell us the products you are going to return, indicating your e-mail or telephone number and the order number. Follow the steps indicated.
- Prepare your package
Print the return delivery note (you can find it in the email you will receive when requesting the return or at the end of the application process).
Package the items you want to return in a box in good condition and tightly closed. We recommend you use the BIMANI box where you received our garments. Don't forget to include the return delivery note.
- Deliver the garments to the carrier
The carrier will come to pick up the package at the address indicated. Since we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day. You do not need to print a shipping label.
When and how will I receive the amount of my refund?
You will receive the amount through the same payment method used in your purchase in a maximum estimated time of 15 days from confirmation of acceptance of the return, depending on your bank.
Which items do not allow exchanges and returns?
Exchanges and returns of custom-made or altered garments are not permitted.
Can I return or exchange a pre-sale item? What is the deadline?
Orders placed in pre-sale accept changes or returns. The period is 15 days from when you receive the order at home or when it arrives at the store.