How can I exchange an item?

How can I exchange an item?

 

You have two options to make an exchange:

In Store return

If you want to make an exchange in store, follow the steps to make a return of your online order in store, and buy what you are interested in one of our stores. In store you will only pay the difference in price between what you are returning and what you are exchanging.  Hereare the addresses. 

Home collection

 

Fill in the web return and exchanges form

Find our web form (here) to indicate the products you are going to return, giving your e-mail or telephone number and the order number. Follow the steps.

2. Select the new item you want

You will be able to choose between changing the size of the same product, or selecting any other product in the store (as long as it is available on the website). We remind you that we only accept exchanges for the same or a higher amount.

3. Confirm your details

Please confirm the collection address.

4. Payment methods

In the event that the product to be exchanged is of a higher amount, you must select the payment method.

5. Prepare your package

Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).

Pack the items you want to return in a box in good condition and tightly closed. We recommend using the BIMANI box in which you received our garments. Don't forget to include the return delivery note.

6. Deliver the garments to the carrier and receive the requested garment.

The courier will come to pick up the package at the indicated address. At the same time, the courier will deliver the new garments to you. You do not need to print any transport label.

As we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day.