What is the maximum return period?

You have 15 calendar days from the date you received your package to make any returns or exchanges. In the case of in-store pickup, the 15-day period will begin counting from the day the order arrives at the store.

What are the requirements for exchanges and returns?

Do not exceed the maximum period of 15 calendar days from the date of receipt.

The garment must have its original tags and must be in perfect condition.

Shoes must be returned with the box and its contents in perfect condition. If the shoe box is used as a shipping box and is damaged as a result, the cost of the box (€3) will be deducted from the refund. Bikinis and swimsuits must be returned in perfect condition, with the original protective sticker, tag, and bag.

No returns are accepted for custom-made or altered items.

Returns from different orders cannot be combined into a single package.

All returns from within mainland Spain (excluding the Canary Islands, Ceuta, and Melilla) must be collected by our shipping agency or delivered to one of our stores. The customer is responsible for the return shipping costs. For returns to the Canary Islands, Ceuta, and Melilla, if the courier delivers the package and requests payment, this amount will be deducted from the refund.

*If you need to make a change, changes are not available on our website.

If you want a different size, color, or model, simply return it and make a new purchase.

We will cover the shipping costs for your new order: simply make the request and once you have done so, contact us and we will provide you with a discount code so you can manage the new purchase at no additional cost.

What is the cost of a return?

In-store returns are FREE.

Returns with home collection have a cost
€4.50 per pack, with a maximum of 4 items, and they cannot be combined.
A €1 fee will be charged for returns of items from different orders in a single transaction.
additional charge for each extra item included in the package (national territory)
peninsular).

The cost for returns from the Balearic Islands is
€14.50 per package, with a maximum of 4 items. A €1 fee will be charged.
additional for each extra item included in the package.

For returns from the Canary Islands, Ceuta, Melilla or
For international countries, please write to consultas@bimani.com



*In case of international return (United Kingdom, Canary Islands, Ceuta, Melilla,
Switzerland, Andorra, etc.) that involves a cost at the time of delivery, BIMANI
does not cover the payment.

*If you need to make a change, changes are not available on our website.

If you want a different size, color, or model, simply return it and make a new purchase.

We will cover the shipping costs for your new order: simply make the request and once you have done so, contact us and we will provide you with a discount code so you can manage the new purchase at no additional cost.

How can I make a return

there are two different ways to make a return:

In store

1. Fill in the web returns form

Find our web form (here) to tell us which items you are returning, giving your email or telephne and the order number. Follow the steps.

2. Find your nearest store

Go to one of our BIMANI stores. You can find the addresses here.

3. Return the items in store

They do not need to be packaged. They only need to have their original labelling and be in perfect condition. 

Home pick up

1. Fill out the web form for returns and exchanges

Find our web form (here) to indicate the products you are going to return, giving your email or telephone number and the order number. Follow the steps indicated.

2. Prepare your package

Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).

Pack the items you want to return in a box in good condition and which is securely sealed. We recommend using the BIMANI box in which you received our garments. Don't forget to include the return delivery note.

3. Hand over the items to the carrier

The carrier will come to pick up the package at the indicated address. Since we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day. You do not need to print a transport label.

When and how will I receive the amount of my refund?

You will receive the amount through the same form of payment used in your purchase in a maximum estimated time of 15 days from the confirmation of the acceptance of the return, depending on your bank.

Which items are non-refundable and non-exchangeable?

No exchanges or returns on items due to
custom-made or with arrangements.
Returns are not accepted for accessories purchased in store, such as
scarves, ribbons, cream, perfume, handbags, costume jewelry, sunglasses, toiletry bags,
flowers or belts.
Customized garments with patches have specific exchange conditions and
Special returns. All items that have been personalized are not eligible for returns.
They will not accept any type of exchange or return.


*If you need to make a change, changes are not available on our website.

If you want a different size, color, or model, simply return it and make a new purchase.

We will cover the shipping costs for your new order: simply make the request and once you have done so, contact us and we will provide you with a discount code so you can manage the new purchase at no additional cost.

Can I return a pre-ordered item? Which one?
What is the deadline?

Pre-orders are eligible for returns. The return period is 15 days from the date you receive your order at home or
arrives at the store.

*If you need to make a change, changes are not available on our website.

If you want a different size, color, or model, simply return it and make a new purchase.

We will cover the shipping costs for your new order: simply make the request and once you have done so, contact us and we will provide you with a discount code so you can manage the new purchase at no additional cost.

Returns and exchanges El Corte Inglés

Purchases of BIMANI items made at our El Corte Inglés centres can only be returned or exchanged at El Corte Inglés centres and will be subject to the centre's conditions.

Orders placed online or in our physical stores cannot be returned or exchanged at El Corte Inglés stores.