Frequently asked questions
FAQ
FAQ
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BIMANI CLUB
What is the BIMANI CLUB, how does it work and how do I sign up?
What is the BIMANI CLUB and how does it work?
At CLUB BIMANI you can enjoy exclusive discounts in store and online, and get unique experiences by accumulating BIMs, our Club currency. To become part of CLUB BIMANI, you just have to create an account at BIMANI, either in store or on bimani.com . And subscribe to our Newsletter to accept commercial communications.
Earn BIMs with every purchase or other actions. Join the BIMANI community!
How do I join CLUB BIMANI?
Signing up is very simple.
Register at BIMANI and add your name, email, birthday and password. Select that you want to access the BIMANI CLUB and receive commercial communications.
Joining the BIMANI CLUB is free and you will automatically be signed up to receive emails with priority access to promotions and launches. If you have an account with us, you are already part of our loyalty program. Log in and start collecting BIMs!
What are the benefits of being part of the BIMANI CLUB?
What are the benefits of being part of the BIMANI CLUB?
Our BIMANI CLUB is a tiered program that allows our members to earn more benefits as they move up the tiers. As a member you receive BIMs for every purchase, which you can use as a discount on future purchases. You also earn BIMs by writing reviews about your purchases and by inviting your friends to join the BIMANI CLUB. As a gift, on your birthday we give you BIMs based on your tier. You can see the full list of ways to earn BIMs on our BIMANI CLUB page.
Enjoy exclusive experiences and discounts with CLUB BIMANI!
How can I exchange my BIMs? If I make a return, do I lose my BIMs?
How can I redeem my BIMs?
You can use your accumulated BIMs both in-store and online. It's very simple! In-store, you just have to indicate it at the checkout. In-store you cannot choose as many BIMs as you want. We have different options to choose the one that best suits what you want to use.
For online purchases, you will see the amount you can deduct from your accumulated BIMs at checkout. Select the number of BIMs you want to use and click the "Use" button to get your discount.
If I make a return, do I lose my BIMs?
Since BIMs are earned for every euro spent on a purchase, you will also lose points from returns made.
Where can I check my updated total of BIMs?
Where can I check my updated total of BIMs?
Check your total BIMs in your user area. You will be able to access the history and see all the BIMs you have added and deducted with your purchases, returns and other actions. Please note that your BIMs may take up to 48 hours to update after a purchase or return.
How do I receive my birthday gift?
How do I receive my birthday gift?
At BIMANI we want your birthday to be the most special date of the year, so we will give you BIMs according to the level you belong to, so that you can enjoy some of the advantages of the BIMANI CLUB.
These BIMs will be available in your account directly, you don't need any code. We will notify you by e-mail when you can start enjoying your gift. (If your birthday is in the next 30 days, your gift will be delivered no later than 30 days.)
Make sure you have indicated your date of birth in your data.
Is there a limit to how many BIMs I can earn?
Is there a limit to how many BIMs I can earn?
No, it's the best thing about being a Club member! You will always have the opportunity to win more BIMs.
Do BIMs have an expiration date?
Do BIMs have an expiration date?
Yes, the BIMs have an expiration of 90 days.
How is the level to which I belong determined?
How is the level to which I belong determined?
Your CLUB BIMANI level is determined by the amount spent on BIMANI in a (calendar) year.
Once you reach the necessary BIMs, you will level up and have access to the benefits of your new level for the following year and you will maintain the benefits of the previous level.
You can see the necessary BIMs for each level in the CLUB ADVANTAGES .
Is it possible to level down?
Is it possible to level down?
Yes. Once you reach a level, if during the following 12 months you do not generate the necessary BIMs of that level, you will be downgraded. You will be assigned the level corresponding to the BIMs generated in the last 12 months.
How do you get BIMs for referring a friend?
How do you get BIMs for referring a friend?
Invite your friend through our CLUB BIMANI page by entering their email or copying the link. Receive 20BIMs when they make their first purchase.
It is essential that you are a new customer (who has not purchased before) and that your email address is valid.
How many BIMs can I use to get a discount on my order?
How many BIMs can I use to get a discount on my order?
You can use any number of BIMs in your purchases. No limit per order.
Any BIMs you don't use will be available in your account for you to use whenever you want.
Its validity is 90 days.
I have made a purchase as a guest, can I add my BIMs to the account later?
I have made a purchase as a guest, can I add my BIMs to the account later?
We recommend that whenever you make a purchase, on the web or in a store, you make sure that the purchase is being associated with your account, since it is not possible for us to associate these BIMs later.
Since when are BIMs generated? When did the BIMANI CLUB start?
Since when are BIMs generated? When did the BIMANI CLUB start?
The BIMANI CLUB officially began on March 2,
2023 . Although, all purchases made since October 19, 2022 with a customer account, have been considered to obtain BIMs at launch.
Do you earn points for purchases made with a gift card?
Do you earn points for purchases made with a gift card?
No, since the points are obtained when buying the gift card, its use does not generate additional points.
Presale
Questions about products in Presale
What is pre-sale?
Pre-sales consist of purchasing a product on request, that is, prior to its production.
In this way we can produce in a controlled manner, a method that helps us create less environmental impact.
When purchasing a pre-order item, the rest of the items in the same order will not arrive until the pre-order item has arrived.
All our sizes are available for pre-order.
Pre-order orders are eligible for exchanges or returns.
Why is it a limited pre-sale?
Pre-sales are limited, i.e. with a maximum number of units per model. The reason for this limit is the maximum production capacity of our national workshops.
Can I return or exchange a pre-order item? What is the deadline?
Pre-order orders can be exchanged or returned. The period is 30 days from when you receive the order at home or it arrives at the store.
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SHIPPING
How will I know when my order is ready?
How will I know when my order is ready?
After making your purchase you will receive an "Order Confirmation" email. As soon as we have it ready, you will receive a "Shipping Confirmation" email indicating that your order is ready and the expected delivery time. Also, if you have a BIMANI account, you can check the status of your order in your personal area.
Collection in store - which stores can I collect from and what do I need to bring?
Collection in store - which stores can I collect from and what do I need to bring?
You can select the “Collect in store” option for the following BIMANI stores:
Calle Velázquez, 43, Madrid
Calle Jorge Juan, 34, Valencia
Carrer del Rosselló, 232, Barcelona
In order to collect your order, we will need you to show us the "Shipping Confirmation" email and provide us with the order number and your name. For collection, you do not need to wait in the checkout queue. Ask the shop staff and they will give you your parcel.
How can I contact you if there is a problem with shipping?
How can I contact you if there is a problem with shipping?
For any questions, you can write to us at consultas@bimani.com or call us on+34 91 545 83 88.
Our opening hours are: Monday to Thursday 9am to 6pm, Friday 9am to 3pm.
Instructions for returns and exchanges
What is the time limit for returns and exchanges?
What is the time limit for returns and exchanges?
You have 30 days from the date you received your package to make any exchange or return. In the case of in-store collection, if you do not collect the order within 15 days, the 30-day period will start to run from the 15 days in which the order arrived at the shop.
During the Christmas period the returns and exchange period is extended, purchases made after 23 November can be exchanged or returned until 11 January.
What are the requirements for returns and exchanges?
What are the requirements for returns and exchanges?
the 30 day time limit must not be exceeded.
During the Christmas period the returns and exchange period is extended, purchases made after 23 November can be exchanged or returned until 11 January.
The item must have its original labels and be in the same condition. Shoes must be returned in the box and in perfect condition. If the shoebox from a pair of shoes is used as packaging to return the shoes and becomes damaged, the cost of this will be deducted from the refund.
Made to order and altered items cannot be returned or exchanged.
All returns within Spain (except the Canary Islands, Ceuta, and Melilla), must be collected by our transport agency or dropped off at one of our stores. Customers shall be responsible for the cost of shipping for returns if they have arranged the shipping themselves. For the Canary Islands, Ceuta and Melilla, if the shipping company requires any payment when they deliver the parcel to use, this will be discounted from the order.
What is the cost of an exchange or return?
What is the cost of an exchange or return?
In-store returns are FREE.
The first home pick-up change is FREE (mainland). The cost of the first change for the Balearic Islands is 10 euros.
If you select the exchange and return of several items from the same order, the exchange will not be free.
Returns with home collection, as well as second and subsequent exchanges, have a cost of 4.50 euros per package, with a maximum of 4 items. An additional 1 euro will be charged for each extra item included in the package (mainland national territory).
The cost for returns from the Balearic Islands is 14.50 euros per package, with a maximum of 4 items. An additional 1 euro will be charged for each extra item included in the package.
Returns to convenience stores cost €4.50 per package, with a maximum of 4 items. An additional €1 will be charged for each extra item included in the package (mainland).
The cost at convenience points from the Balearic Islands is 14.50 euros per package, with a maximum of 4 items. An additional 1 euro will be charged for each extra item included in the package.
For changes or returns from the Canary Islands, Ceuta, Melilla or international countries, write to consultas@bimani.com
*In case of international return (United Kingdom, Canary Islands, Ceuta, Melilla, Switzerland, Andorra, etc.) that involves a cost at the time of delivery, BIMANI will not be responsible for the payment of the same.
How can I return an item?
How can I make a return
there are two different ways to make a return:
In store
- Fill in the web returns form
Find our web form (here) to tell us which items you are returning, giving your email or telephne and the order number. Follow the steps.
- Find your nearest store
Go to one of our BIMANI stores. You can find the addresses here.
- Return the items in store
They do not need to be packaged. They only need to have their original labelling and be in perfect condition.
Home pick up
- Fill out the web form for returns and exchanges
Find our web form (here) to indicate the products you are going to return, giving your email or telephone number and the order number. Follow the steps indicated.
- Prepare your package
Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).
Pack the items you want to return in a box in good condition and which is securely sealed. We recommend using the BIMANI box in which you received our garments. Don't forget to include the return delivery note.
- Hand over the items to the carrier
The carrier will come to pick up the package at the indicated address. Since we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day. You do not need to print a transport label.
How can I exchange an item?
How can I exchange an item?
You have two options to make an exchange:
In Store return
If you want to make an exchange in store, follow the steps to make a return of your online order in store, and buy what you are interested in one of our stores. In store you will only pay the difference in price between what you are returning and what you are exchanging. Hereare the addresses.
Home collection
- Select the new item you want
- Confirm your details
- Payment methods
- Prepare your package
- Deliver the garments to the carrier and receive the requested garment.
Find our web form (here) to indicate the products you are going to return, giving your e-mail or telephone number and the order number. Follow the steps.
You will be able to choose between changing the size of the same product, or selecting any other product in the store (as long as it is available on the website). We remind you that we only accept exchanges for the same or a higher amount.
Please confirm the collection address.
In the event that the product to be exchanged is of a higher amount, you must select the payment method.
Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).
Pack the items you want to return in a box in good condition and tightly closed. We recommend using the BIMANI box in which you received our garments. Don't forget to include the return delivery note.
The courier will come to pick up the package at the indicated address. At the same time, the courier will deliver the new garments to you. You do not need to print any transport label.
As we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day.
How do I pay for an exchange? When and how will I receive the sum for the exchanged garments?
How do I pay for an exchange? When and how will I receive the amount for the exchanged garments?
You only need to pay the difference in price for the item you wish to exchange.
When and how will I receive the refund for my return?
When and how will I receive the refund for my return?
You will receive the amount by the same payment method used for your purchase within a maximum estimated time of 15 days from the confirmation of the acceptance of the refund, depending on your bank.
Once an item has been exchanged for another, can I return the new item?
Once an item has been exchanged for another, can I return the new item?
Yes, within 30 days of receiving the new item.
Which items cannot be returned or exchanged?
Which items cannot be returned or exchanged?
Made to order and altered items cannot be returned or exchanged.
Can I return or exchange a pre-sale item? What is the deadline?
Can I return or exchange a pre-sale item? What is the deadline?
Orders made in advance admit changes or returns. The term is 30 days from when you receive the order at home or when it arrives at the store.
Can I return or exchange a pre-sale item? What is the time limit?
Can I return or exchange a pre-sale item? What is the time limit?
Pre-sale orders can be exchanged or returned. The time limit is 30 days after you receive the order at home or arrives at the shop..
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Other frequently asked questions
Do you replace the items with the indication "out of stock"?
Do you replace the items with the indication "out of stock"?
Most of the time, we do restock out-of-stock items. Therefore, we recommend that you subscribe to be informed by email when we replace the product.
Is it possible to receive periodic information in my email with the latest news from BIMANI?
Is it possible to receive periodic information in my email with the latest news from BIMANI?
Of course! You only have to sign up for our Newsletter. Just enter your email in the subscription box below.
Can I know what status my order is in?
Can I know what status my order is in?
Yes. For this you have to have an account on our website. In this way, you can access your user area and consult the information in "My Orders".
What form of payment can I use to make my purchase?
What form of payment can I use to make my purchase?
The accepted forms of payment are Credit Card (Vista and Mastercard), American Express, Google Pay, Apple Pay and PayPal. You can also finance your purchase in 36 months or pay 4 times without interest with Aplazame.
Can I get an invoice in the name of my company?
Can I get an invoice in the name of my company?
Of course. Send us an email to consultas@bimani.com with your information and we will send it to you by email.
How can I save an article that I like?
How can I save an article that I like?
To save your favorite products, you just have to select the items by clicking on the heart-shaped icon in each of the product photos.
To see all the saved articles, you can access it by pressing the “heart” in the upper right corner of the screen.
If you do not have an account with us, this information may be lost.
To be able to access your favorite products whenever you want, from any device, you will have to create an account with us.
I can't find my size or the color I like. What I do?
I can't find my size or the color I like. What I do?
You can check if we have stock of the product in our stores by clicking on the "Check store availability" button.
Are the items included in the bag automatically reserved?
Are the items included in the bag automatically reserved?
No, the fact of including an item in the basket does not guarantee its reservation or availability. There are items in high demand that may be sold out before you complete the purchase even though they were available when you added them to your basket.
How does the sale of products from the store through WhatsApp work?
How does the sale of products from the store through WhatsApp work?
From the product sheet you can check the availability of stock in store.
To do this, go to the product that interests you, select a size and click on the "See store availability" button.
When you have done it, you will see with a red cross or a green tick if there is stock or not in the store. And a WhatsApp button so you can contact us and we can help you make the purchase.
We will consult the stock of our stores and collect your data to place your order for home delivery or store pickup.
You will receive an email in your email so you can finish the payment process and complete your purchase. You will have your order ready in 24-72 working hours.
*The stock information in our stores is indicative.
How can I know what my size is?
How can I know what my size is?
You can use our personalized size recommender that is available to you in each of the product files.
You will also find in the composition and sizing section, within the product sheet, a table with the measurements of the garment, which will serve as a guide to find the perfect size according to your preferences and your body measurements.
How does #BIMANISTYLE work?
How does #BIMANISTYLE work?
If you want your photo or video content to appear in our #BIMANISTYLE section, you have to follow these steps:
1. Upload your photo or video to Instagram, mentioning the profile @bimani13 and using the hastag #bimanistyle.
2. We will answer you, through a comment, to ask if you let us use this content on our website.
3. If you want to give us permissions, you will have to reply to our comment with #SiBIMANIstyle.
4. We will publish the content on our website.
You can check the terms and conditions here .
How do you get a Web Gift Card or e-Card?
How do you get a Web Gift Card or e-Card?
1. Select the amount of the e-Card you want to buy.
2. If you want the gift card to be sent to another person, you must enter their email when processing the purchase.
3. Remember the following important information about the use of the e-Card:
· You can use your e-Card both on the web and in our physical stores.
· The e-Card consists of a personalized e-mail where a code is included. Does not include home delivery of a physical card or any other product or packaging.
· It is a bearer document. BIMANI will not replace the Card in case of theft, loss, loss or damage.
· The e-Card does not have an expiration period.
· You will be able to know the balance of your e-Card in the email notifications that you will receive from our website.
· The return period is 30 days from the date of purchase, as long as the e-Card has not been used. The refund will be made to the original payment method used for the purchase.
How do you pay with a web gift card or e-Card?
How do you pay with a web gift card or e-Card?
Its use is valid for purchases on the BIMANI website and in our physical stores.
The e-Card does not have an expiration period.
You will be able to know the balance of your e-Card in the email notifications that you will receive from our website.
Before finalizing your purchase, you can select the e-Card as the payment method. For which you will have to include the code received by email.
You can use more than one e-Card in the same purchase.
If your purchase exceeds the balance of the e-Card, you can combine it with any of the other available payment methods.
How do you return a product purchased with a web gift card or e-Card?
How do you return a product purchased with a web gift card or e-Card?
Returns of purchases paid with an e-Card will be refunded to the same Gift Card. That is, to the same code received by email. You will receive an email confirming the return. You will be able to know the balance of your e-Card in the email notifications that you will receive from our website.
If at the time of purchase you have used more than one payment method and make a partial refund of your order, the refund will go primarily to the Gift Card.
How can you divide the payment of your purchases with Aplazame?
How can you divide the payment of your purchases with Aplazame?
Aplazame allows you to make your purchase now and divide the payment as best suits you.
You only have to select Aplazame as payment method when you go to complete your order and choose between dividing your purchase into 4 interest-free payments (free for you) or financing your purchase for up to 36 months, being able to choose the day of the month on which start paying.
To formalize the purchase, you will only need an ID, your mobile and a bank card. You will know if the financing is granted immediately.