Frequently asked questions

What is the time limit for returns and exchanges?

You have 30 days from the date you received your package to make any exchange or return. In the case of in-store collection, if you do not collect the order within 15 days, the 30-day period will start to run from the 15 days in which the order arrived at the shop.

During the Christmas period the returns and exchange period is extended, purchases made after 23 November can be exchanged or returned until 11 January.

What are the requirements for returns and exchanges?

the 30 day time limit must not be exceeded.

During the Christmas period the returns and exchange period is extended, purchases made after 23 November can be exchanged or returned until 11 January.

The item must have its original labels and be in the same condition. Shoes must be returned in the box and in perfect condition. If the shoebox from a pair of shoes is used as packaging to return the shoes and becomes damaged, the cost of this will be deducted from the refund.

Made to order and altered items cannot be returned or exchanged.

All returns within Spain (except the Canary Islands, Ceuta, and Melilla), must be collected by our transport agency or dropped off at one of our stores. Customers shall be responsible for the cost of shipping for returns if they have arranged the shipping themselves. For the Canary Islands, Ceuta and Melilla, if the shipping company requires any payment when they deliver the parcel to use, this will be discounted from the order.

What does it cost to return or exchange an item?

In-store returns are FREE.

Your first return with home pick-up is FREE (peninsular Spain). The cost of the first exchange for the Balearic Islands is 10 euros.

Returns with home collection, as well as second and subsequent exchanges, have a cost of 4.50 euros per package, with a maximum of 4 items. An additional 1 euro will be charged for each extra item included in the package (national peninsular territory).

The cost for returns from the Balearic Islands is from 14.50 euros per parcel, with a maximum of 4 items. You will be charged 1 euro per additional item.

For returns or exchanges from the Canary Island, Ceuta, Melilla or international countries, write to consultas@bimani.com

How can I make a return

there are two different ways to make a return:

In store

1. Fill in the web returns form

Find our web form (here) to tell us which items you are returning, giving your email or telephne and the order number. Follow the steps.

2. Find your nearest store

Go to one of our BIMANI stores. You can find the addresses here.

3. Return the items in store

They do not need to be packaged. They only need to have their original labelling and be in perfect condition. 

 

Home pick up

1. Fill out the web form for returns and exchanges

Find our web form (here) to indicate the products you are going to return, giving your email or telephone number and the order number. Follow the steps indicated.

2. Prepare your package

Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).

Pack the items you want to return in a box in good condition and which is securely sealed. We recommend using the BIMANI box in which you received our garments. Don't forget to include the return delivery note.

3. Hand over the items to the carrier

The carrier will come to pick up the package at the indicated address. Since we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day. You do not need to print a transport label.

How can I exchange an item?

 

You have two options to make an exchange:

In Store return

If you want to make an exchange in store, follow the steps to make a return of your online order in store, and buy what you are interested in one of our stores. In store you will only pay the difference in price between what you are returning and what you are exchanging.  Hereare the addresses. 

Home collection

 

Fill in the web return and exchanges form

Find our web form (here) to indicate the products you are going to return, giving your e-mail or telephone number and the order number. Follow the steps.

2. Select the new item you want

You will be able to choose between changing the size of the same product, or selecting any other product in the store (as long as it is available on the website). We remind you that we only accept exchanges for the same or a higher amount.

3. Confirm your details

Please confirm the collection address.

4. Payment methods

In the event that the product to be exchanged is of a higher amount, you must select the payment method.

5. Prepare your package

Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).

Pack the items you want to return in a box in good condition and tightly closed. We recommend using the BIMANI box in which you received our garments. Don't forget to include the return delivery note.

6. Deliver the garments to the carrier and receive the requested garment.

The courier will come to pick up the package at the indicated address. At the same time, the courier will deliver the new garments to you. You do not need to print any transport label.

As we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day.

 

 

How do I pay for an exchange? When and how will I receive the amount for the exchanged garments?

You only need to pay the difference in price for the item you wish to exchange.

When and how will I receive the refund for my return?

You will receive the amount by the same payment method used for your purchase within a maximum estimated time of 15 days from the confirmation of the acceptance of the refund, depending on your bank.

Once an item has been exchanged for another, can I return the new item?

Yes, within 30 days of receiving the new item.

Which items cannot be returned or exchanged?

Made to order and altered items cannot be returned or exchanged.

Can I return or exchange a pre-sale item? What is the time limit?

Pre-sale orders can be exchanged or returned. The time limit is 30 days after you receive the order at home or arrives at the shop..

How will I know when my order is ready?

After making your purchase you will receive an "Order Confirmation" email. As soon as we have it ready, you will receive a "Shipping Confirmation" email indicating that your order is ready and the expected delivery time. Also, if you have a BIMANI account, you can check the status of your order in your personal area.

Collection in store - which stores can I collect from and what do I need to bring?

You can select the “Collect in store” option for the following BIMANI stores:

Calle Velázquez, 43, Madrid
Calle Jorge Juan, 34, Valencia
Carrer del Rosselló, 232, Barcelona

In order to collect your order, we will need you to show us the "Shipping Confirmation" email and provide us with the order number and your name. For collection, you do not need to wait in the checkout queue. Ask the shop staff and they will give you your parcel.

How can I contact you if there is a problem with shipping?

For any questions, you can write to us at consultas@bimani.com or call us on+34 91 545 83 88.

Our opening hours are: Monday to Thursday 9am to 6pm, Friday 9am to 3pm.

Will items showing as “out of stock” be restocked?

Most of the time, we do replenish out of stock items. Therefore, we recommend that you subscribe to our newsletter so that we can inform you by email when we restock the product.

Am I able to receive regular information in my inbox about BIMANI’s latest news?

Of course! You just need to sign up for our Newsletter. You only need to enter your email in the subscription box below.

Can I see the status of my order?

Yes. To do so you need to have an account on our website. You can then enter your user area and find the information in “My Orders”.

What forms of payment can I use to make my purchase?

Supported payment methods are Credit Card (Vista and Mastercard), American Express, Google Pay, Apple Pay and PayPal. You can also finance your purchase in 36 months or pay in 4 instalments without interest with Aplazame.

Can I be sent an invoice in the name of my company?

Of course. Send an email to a consultas@bimani.com with your details and we will send it to you by email.

How can I save an item that I like?

To save your favourite products, you just need to select the item by clicking on the heart icon found on each of the photos of the product.

To see all of the items you have saved, click on the “heart” in the top right of the screen.

If you don't have an account with us, this information may not be saved.

In order to see your favourite products whenever you want, from any device, you need to create an account with us.

I can’t find my size or the colour I want. What should I do?

You can check to see if we have stock in our stores by clicking on the button "See availability in store”.

Are items in my cart automatically reserved?

No, adding an item to your cart does not guarantee that it will be reserved or available. Some in-demand items may sell out before you complete your purchase even though they were available when you added them to your cart.

How does the sale of products from the shop through WhatsApp work?

On the product page you can see the in store availability.
To do this, go to the product you are interested in, select a size and click on the button "See availability in shop".

When you have done so, you will see with a red cross or a green tick whether or not there is stock in the shop. And a WhatsApp button so you can contact us to help you make the purchase.

We will check the stock in our stores and collect your details to place your order for home delivery or store collection.

You will receive an email so that you can finalise the payment process and complete your purchase. Your order will be ready in 24h-72h working hours.

*The stock information of our stores is indicative only.

How do I know which is my size?

You can use our personalised size recommender which is available on each product page.

You will also find in the composition and sizing section, within the product sheet, a table with the measurements of the garment, which will serve as a guide to find the perfect size according to your preferences and body measurements.

How does #BIMANISTYLE work?

If you want your photo or video content to appear in our #BIMANISTYLE section, please follow the steps below: 

1. Upload a photo or video to Instagram, tagging @bimani13 and with the hashtag #bimanistyle.

2. We will leave a comment to ask you if we can use this content on our website.

3. If you want to give us permissions, you will have to reply to our comment with #SiBIMANIstyle.

4. We will publish the content on our website.

You can see the terms and conditions  here.

How can I purchase an online Gift Card or e-Card?

1. Choose the amount for the e-Card you wish to purchase.

2. If you want to send the gift card to a another person, you need to enter their email address at time of purchase.

3. Remember this important information about the use of the e-Card:

  · you can use your e-Card both on the website and in our physical shops.

  · The e-Card consists of a personalised e-mail containing a code. It does not include the delivery of a physical card or any other product or packaging.

  · It is a bearer document. BIMANI will not replace the card in the event of theft, loss, misplacement or damage.

  · The e-Card does not have an expiry date.

  · You will be able to check your e-Card balance in the e-mail notifications you receive from our website.

  · The refund period is 30 days from the date of purchase, provided that the e-Card has not been used. The refund will be made to the original payment method used for the purchase..

How can I pay with an online Gift Card or e-Card?

Its use is valid for purchases on the BIMANI website and in our physical shops.

The e-Card has noe expiry date.

You will be able to check your e-Card balance in the e-mail notifications you receive from our website.

Before finalising your purchase, you will be able to select the e-Card as your payment method. To do so, you will need to include the code received by email.

You can use more than one e-Card for the same transaction.

if your purchase exceeds the balance of the e-Card, you can combine it with any other available payment methods

How can I make a return or exchange an item purchased using an online Gift Card or e-Card?

Refunds for purchases paid for with an e-Card will be refunded to the same Gift Card. That is, to the same code received by email. You will receive an email confirming the refund. You will be able to check the balance of your e-Card in the email notifications you will receive from our website.

If at the time of purchase you have used more than one payment method and you make a partial return of your order, the refund will go first to the Gift Card.

How can I make partial payments with Aplazame?

Aplazame allows you to buy now and make partial payments when it suits you.

You just need to select Aplazame as a payment method when you go to complete your order and choose between splitting your purchase into 4 interest-free payments (free for you) or financing your purchase in up to 36 months, choosing the day of the month on which to start paying.
To formalise your purchase, all you need is your ID card, your mobile phone and a bank card. You will know if you are granted financing immediately.

What are the exclusive sales conditions for the PRINCE dress and BOWIE jacket?

The PRINCE dress and the BOWIE jacket have exclusive sales conditions, so NO refund is allowed, only exchange or return for a voucher. The deadline for exchanges or returns for vouchers is 15 days.

What is the BIMANI CLUB and how does it work?

At CLUB BIMANI you can enjoy exclusive discounts in stores and on the web, and get unique experiences by accumulating BIMs, our Club currency. To be part of the BIMANI CLUB, all you have to do is create an account at BIMANI, either in the store or at bimani.com .

Get BIMs with each purchase or with other actions. Join the BIMANI community!

How do I sign up for the BIMANI CLUB?

Signing up is very simple.

Register in BIMANI and add your name, email, birthday and password. Select that you want to access the BIMANI CLUB and receive exclusive promotions.

Joining the BIMANI CLUB is free and you will automatically sign up to receive emails with priority access to promotions and launches. If you have an account with us, you are already part of our loyalty program. Login and start accumulating BIMs!

What are the benefits of joining CLUB BIMANI?

Our BIMANI CLUB is a tiered programme that allows our members to get better benefits as they level up. As a member you receive BIMs for every purchase, which you can use as a discount on future purchases. You also earn BIMs by writing reviews about your purchases and by inviting your friends to join the BIMANI CLUB. You will also earn BIMs on your birthday depending on your level. You can see the full list of ways to earn BIMs on our CLUB BIMANI page.
Enjoy experiences and exclusive discounts with CLUB BIMANI!

How can I use my BIMS?

You can use your accumulated BIMs both in store and online. It's very easy! In store, you just have to indicate at the checkout that you wish to use them.

In online purchases, you will see the amount you can discount for your accumulated BIMs at checkout. Select the amount of BIMs you want to use and click on the "Use" button to get your discount.

If I make a return, will I lose my BIMs?

As the BIMs are awarded for each euro spent, in the same way you will lose the points for any returns you make.

Where can I see my updated BIMs total?

Check your total BIMs in your user area. You will be able to access your history and see all the BIMs you have added and deducted from your purchases, returns and other actions. Please note that it can take up to 48 hours for your BIMs to be updated after a purchase or return.
You can also find your BIMs total by logging in and going to the CLUB BIMANI page.

How will I receive my birthday gift?

At BIMANI we want your birthday to be the most special day of the year, which is why we give you BIMs according to your level, so you can enjoy some of the advantages of CLUB BIMANI.

These BIMs will be available in your account  straight away, you don’t need a code. We will send you an email when you can start to enjoy your gift. (If your birthday is in the next 30 days, your gift will be delivered within a maximum of 30 days.)

Make sure that you have given your date of birth in your details.

Is there a limit on the number of BIMs I can earn?

No - that’s the best thing about being a member of the Club! You will always be able to earn more BIMs.

Do BIMs expire?

Yes, BIMs expire after 90 days.

How is the level I belong to determined?

Your CLUB BIMANI is set by the amount spent at BIMANI in a calendar year.
Once you have earned the necessary number of BIMs, you will move up a level and be able to enjoy the benefits of your new level during the next year and will keep the benefits of the previous level too.

You can see the number of BIMs needed for each level in the CLUB BENEFITS.

Is it possible to move down a level?

Yes. Once you have reached a level, if during the following 12 months you do not generate the required BIMs of that level, you will be downgraded. You will be assigned the level corresponding to the BIMs generated in the last 12 months.

How can earn BIMs by recommending a friend?

Invite your friend through the CLUB BIMANI page, entereing their email or copying the link. You will receive 20 BIMs when they make their first purchase.

It is essential that they are a new customer (who has not made a purchase before) and that their email address is valid.

How many BIMs can I use to get a discount on my order?

To apply a BIM discount you need a minimum of 40 BIMs.
The maximum number of BIMs that can be discounted on each purchase is 500.

• To apply 40 BIMs and discount €2 on your purchase, the order must be a minimum of €30.
• To apply 60 BIMs and discount €3 on your purchase, the order must be a minimum of €45.
• To apply 80 BIMs and discount €4 on your purchase, the order must be a minimum of €60.
• To apply 100 BIMs and discount €5 on your purchase, the order must be a minimum of €75.
• To apply 160 BIMs and discount €8 on your purchase, the order must be a minimum of €120.
• To apply 200 BIMs and discount €10 on your purchase, the order must be a minimum of €150.
• To apply 260 BIMs and discount €13 on your purchase, the order must be a minimum of €195.
• To apply 300 BIMs and discount €15 on your purchase, the order must be a minimum of €225.
• To apply 400 BIMs and discount €20 on your purchase, the order must be a minimum of €300.
• To apply 500 BIMs and discount €25 on your purchase, the order must be a minimum of €375.

The BIMs that you do not use will be available in your account for you to use whenever you want.
Its validity is 90 days.

I made a purchase as a guest, can I add my BIMs to the account later?

We recommend that whenever you make a purchase, on the web or in store, you make sure that the purchase is being linked to your account, since it is not possible for us to add BIMs afterwards.

Since when have BIMs been generated? When did CLUB BIMANI start?

CLUB BIMANI officially began on 2 March
2023. However, all purchases made since October 19 2022 with customer account, have been taken in account to earn BIMs at launch.

Are points earned for purchases made with a gift card?

No, because the points are awarded when the gift card is puchased,their use does not generate additional points.

PRE-SALES FOR SALINES BABY, KIDS and Pink Women:

Orders placed with shipping address in Spain-Peninsula will arrive at home or store the week of April 24, 2023. The delivery time is due to the production times of our national workshops.

What are pre-sales?

Pre-sales consist of acquiring a product to order, that is, before it has been produced. In this way, we have the possibility of producing in a controlled manner, reducing surplus stock.

At BIMANI we can carry out this type of sale thanks to the fact that our production is carried out entirely in Spain. We promote controlled production, which is much more sustainable and has less environmental impact.

 

  Why is pre-sale limited?

Pre-sale is limited, that is to say, with a maximum number of units per model. The reason for this limit lies in the maximum production capacities of our national workshops. .

 

What sizes will be available?

At BIMANI we are committed to inclusive sizing. Therefore, garments can be purchased from size 32 to size 46, or the equivalent from size XS to XXL.

 

Can I return or exchange a pre-sale item? What is the time limit?

Pre-sale orders can be returned or exchanged. The deadline is 30 days after you receive the order at home or it arrives at the shop.